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About Our Charlotte Plumbing Company

Benjamin Franklin Plumbing has been chosen as the recipient of the Consumers' Choice Award in the category of Plumbing Contractors in Charlotte, NC for the 2010 Award Year!

Our Vision

At Benjamin Franklin Plumbing, our vision is simple: To see our customers enjoy the benefits of their plumbing systems, and to see our work go on to benefit others. In order to fulfill this vision, we work hard every single day to offer our customers quality workmanship at affordable prices.

Our Mission

At Benjamin Franklin Plumbing, our mission has always been to serve our community and our customers with the highest degree of honesty and business integrity.

In business, ethics describe how a company will morally navigate through all of the areas in which it operates. Our business actions must always be conducted in the most honorable, honest and ethical manner.

Our Character

• Integrity: We are forthright and truthful in our dealings with customers, employees, vendors, and other stakeholders; We keep our promises.
• Teamwork: We support each team member equally in order to help strengthen and build successful, long-term relationships.
• Respect: We treat our customers, fellow employees, and other industry professionals with the utmost respect.
• Excellence: We will be in strict accordance with the highest of industry standards.

Our Responsibilities

• Time: We respond on time, as we value our customers' schedules.
• Respect for the law: We adhere to all laws, regulations and ordinances which pertain to the industry as prescribed by federal, state, municipal and county governments. We practice proper financial and accounting procedures in accordance with all laws governing business in these vital areas.
• Safety: We maintain a clean, safe place of business which reflects the high standards of  Benjamin Franklin Plumbing. As part of the pre-hire process, we administer drug screenings and criminal background checks on all potential hires; We are a drug-free workplace.
• Service: We maintain the highest-quality customer service to encourage repeat business and to build strong relationships with our clients.
• Fair Competition: We value fair competition. We advertise, promote and market our brand fairly and accurately and in a manner which reflects the high standards of our brand.

Passion for Service

• Motivated: We offer a progressive career path for anyone who has the heart and desire to grow within our company and has a passion to serve.
• Relentless Enthusiasm: We believe that having a positive and enthusiastic attitude demonstrates a commitment to excellence.
• Personal Development: We believe that, in order to be the best in our industry, we are required to continue our personal growth and development, and in turn, this will enhance our commitment and dedication to serve people.

Contagious Attitude

• Positive: We strive to maintain a positive and optimistic outlook in all that we do. Positive attitudes correspond to greater productivity, efficiency, and innovation, as well as stronger connections with customers.
• Willingness to Learn: We value education, both in a formal setting and in life. We continue to learn on a daily basis, and we value knowledge.
• Caring: We understand our customers needs, and we are compassionate in our interactions.
• Team Players: We know that our success depends upon our team, and we take time each day to recognize the abilities of our team members.

We Care About People

• Employee: Each of our employees is valued, and we strive to hire a diverse workforce.
• Client: Our clients are at the center of everything we do, and each client is to be treated as a family member.
• Community: We are committed to the communities we service, and we strive to help these communities grow and prosper in everything we do.
• Shareholders: We value the investments of shareholders, and we are committed to growing these investments while practicing our core principles or honesty and ethical behavior.

Who We Are

• We are professionals who love to serve others!
• We are professionals who understand our customers' concerns.
• We are professionals who want to make a difference in our communities.
• We are professionals who value your time.

The Place to Be

• Reward and Benefits: We strive to create a work environment where employees are motivated to thrive and unleash their full potential. We recognize their efforts and reward results.
• Equity Opportunity: We strive to employ a diverse group of professionals in order to offer our customers top-notch service.
• Empowerment: Our employees are empowered everyday to use their knowledge and skills to deliver excellent service and professional advice.
• Fun: Whether in the office or on a service call, our employees are encouraged to have fun and enjoy their jobs.

The People to Be

• Keep Commitments: We value our customers' time, so we won't keep you waiting. "If There is Any Delay, It's You We Pay.™ "
• Listen First: Before we begin any job, we listen to our customers' concerns in order to deliver the proper service.
• Honesty: We deliver honest, straight-forward advice, service and pricing.
• Loyalty: Just as we want our customers to be loyal to us, we are loyal to them. We never leave our customers waiting, even during emergencies.
• Accountability: Our employees are accountable for their service. If there is a problem, we will make it right, right away.